1) Compliance Status

We are partially compliant with WCAG 2.1 Level AA. Partially compliant means that some parts of the content do not yet fully conform to the accessibility standard.

Goal: Full compliance with WCAG 2.1 AA and adoption of relevant WCAG 2.2 AA success criteria for e-commerce processes.

2) Non-accessible Content

Below is a list of known issues we are working to resolve. This list is not exhaustive and will be updated as further audits are conducted.

• Keyboard Navigation: Some interactive elements (e.g., filters, carousels, and 'Add to Cart' buttons) may not have a clear focus indicator or a logical tab order.
• Alternative Text: Product images may lack descriptive alternative text (alt-text).
• Headings and Landmarks: Heading hierarchy and ARIA landmarks may be inconsistent on some pages.
• Form Labels and Error Handling: Form fields may lack programmatic labels and accessible error messages.
• Link Purpose: Some links may only be understandable from the surrounding context (e.g., 'More' or 'Details').
• Color Contrast: Some text/UI combinations may not meet the required contrast ratio.
• Language Attributes: Some components have inconsistent language tagging.
• Non-text Content & Media: Older media and PDFs are being reviewed for accessible alternatives.

If you encounter an accessibility issue not listed above, please let us know.

3) Alternative Access and Support

If you are unable to perform a task on our website, we offer equivalent support via phone and email. Our 55 professional employees are ready to assist you.

Customer Support & Sales:
Phone: +372 506 9299
Email: [email protected]

Upon request, we will provide information and assistance in accessible formats.

4) Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter barriers, please contact us:

Accessibility Contact: [email protected]
Postal Address: TruckParts Eesti OÜ, Betooni 8, 13816 Tallinn, Estonia

5) Enforcement Procedure

If you have submitted a complaint regarding accessibility and are not satisfied with our response (or have not received a response), you may contact the relevant supervisory authority in Estonia:

Consumer Protection and Technical Regulatory Authority (TTJA)
Website: https://ttja.ee/en

6) Preparation of this Statement

• Method: A combination of automated tests and manual audits.
• Initial Assessment: August 2025
• Last Review: December 10, 2025

7) Roadmap (Overview)

• Q1 2026: Remediation of critical issues (keyboard navigation, contrasts, etc.).
• Q2 2026: Optimization of the checkout process and provision of accessible alternatives for media.
• Ongoing: Continuous monitoring and regular audits.

8) Compatibility and Technical Requirements

This website is designed to be compatible with modern browsers and assistive technologies.

9) Accessibility Principles

Accessibility is part of our product and quality assurance process. We regularly train our staff and conduct audits before every major release.