Terms

1. Terms of Sale
1.1. The terms of sale between TruckParts Eesti OÜ webstore (bustruckparts.com) user (henceforth Customer) and TruckParts Eesti OÜ owner are applied to transactions between both parties and for legal matters.
1.2. Also, in effect during transactions on TruckParts Eesti OÜ webstore are the laws of the Republic of Estonia.
1.3. TruckParts Eesti OÜ retains the right to change the terms of sale and prices. The changes to terms and prices will take effect as soon as they appear on the website (truckparts.ee). If the Customer has placed an order before the terms were changed then the terms in effect at that time will be applied for the transaction unless otherwise stated by the law or the new terms.
1.4. By placing an order on TruckParts Eesti OÜ webstore the Customer acknowledges the terms and accepts them.

2. TruckParts Eesti Website Pricing
2.1. The prices visible on the TruckParts Eesti OÜ webstore are in euros and include the VAT that is applied in the Republic of Estonia. If the part has no price displayed, then ask us for a quote using the “Ask a Question” button.
2.2. The delivery cost will be displayed during checkout. If the cost of delivery is not shown, please write so in to comments of the order and our sales representative will contact you and send an estimate based on your location.
2.3. The cost of transportation is assumed to be for one location. If the Customer wishes to order multiple parts to the same address then each part will have a delivery cost added to it. In that case our sales representative will send you an estimate for the total delivery cost. If the Customer wishes for the products to be shipped to different addresses then they should create multiple orders.
2.4. TruckParts Eesti OÜ retains the right to change the pricing. If the Customer has placed the order before the change in pricing then the previous price will remain in effect, unless the order was cancelled due to missing the payment deadline or as stated in 7.4..

3. Checkout Cart and Placing an Order
3.1. Customer’s checkout cart will be created the moment the Customer has added a product to the cart.
3.2. It is possible to change the number of items in the checkout cart.
3.3. When you have added all the products of interest then you need to place an order.

4. Payment for Products
4.1. It is possible to pay for the products based on the order that was sent to the Customer’s provided email address by bank transfer or at our store at Betooni 8, Tallinn.
4.2. Payment must be paid before the date mentioned on the sales invoice. If the payment is delayed we cannot guarantee the availability of the part.

5. Product Delivery and Handing Over
5.1. After receiving the payment for the order, TruckParts Eesti OÜ products will be dispatched within 1 working day.
5.2 TruckParts Eesti OÜ retains the right to extend the delivery time by informing the Customer by email or phone.
5.3. TruckParts Eesti OÜ will deliver to the address that was listed on the order. If the Customer wishes to change the location, they must let TruckParts Eesti OÜ know immediately. We can change the destination before the parts are dispatched. Delayed notification of the change of address might incur extra costs to the Customer.
5.4. The accuracy of the information provided by the Customer while placing the order determines whether the products arrive on time and if there may be any extra charges. TruckParts Eesti OÜ is not responsible for delays or misunderstandings that were created due to inaccurate information provided by the Customer.
5.5. Upon receiving the parts the Customer must check the parcel and inform of any possible damages to the parcel or the item.
5.6 If the Customer will pick up the products themselves then the products will be issued based on a paid waybill.

6. Transport
6.1. TruckParts Eesti OÜ transport partners are DHL and DPD.
6.2. TruckParts Eesti OÜ retains the right to choose which transport partner will be used for each order. DHL and DPD transport terms can be viewed on their websites.
6.3. Estimated delivery times after the parts have been dispatched is within 1 working day in Estonia, within 2 working days in Latvia and Lithuania and in the rest of the European Union within 3 working days. Outside of the European Union it is usually up to 4 working days, but on rare occasions it can take longer.
6.4. The delivery may take longer and prices may be higher to ship to a remote area.
6.5. TruckParts Eesti OÜ sends a tracking number to the Customer when the products are dispatched meaning it is possible to track the progress of the shipment.
6.6. If the Customer has any special requests regarding the delivery (use of a different courier or use of a full container service) then please notify us in the comments when placing the order.

7. Warranty and Returns
7.1. TruckParts Eesti OÜ provides a 90-day warranty for parts sold. The warranty starts when the product has been given over by TruckParts Eesti OÜ to the Customer. The warranty applies to the first Customer. Replacing the product does not extend the original warranty.
7.2. Warranty replacements are not provided if the damage has been caused by:
*the fault or carelessness of the Customer;
*defects caused by improper use of the product;
*natural wear caused by usage.
7.3. If the Customer is not happy with the product, if the product does not fit or if the Customer ordered the wrong product they can return or get a replacement to that product within 14 days.
After the 14-day period has passed, TruckParts Eesti OÜ retains the right not to replace the part.
7.4. Return costs are covered by the Customer.
7.5 We do not reimburse the instalment and removal costs if the sold product does not fit. We will only provide a replacement or a refund.

8. Other Conditions
8.1. TruckParts Eesti OÜ does not reimburse moral damage caused by delays, changes of prices or other factors within reason.
8.2. The Customer is responsible for all transactions that they have made at the TruckParts Eesti OÜ webstore.
8.3 TruckParts Eesti OÜ can use the Customer’s information only to process the sale. TruckParts Eesti OÜ does not give the Customer’s information to third parties unless required by the law.
8.4 Questions unresolved by the terms mentioned here will be resolved between the Customer and TruckParts Eesti OÜ based on the laws of the Republic of Estonia.
8.5 In case of disputes, both parties will first try to solve it via negotiations. If it is not possible to come to terms, then the Customer and TruckParts Eesti OÜ have the right to turn to the Consumer Protection Board or court.

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